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Shopping guide

How to order / ご注文方法

1. Add items to order to cart/ 商品をショッピングカードに入れる
Add items to your cart by clicking on the Add to Cart button for each item you want to buy.
ご希望の商品を選び、Add to cartボタンをクリックします。

2. Confirm cart contents / ご注文商品と数量を確認する
Once you've added everything you want to your cart, click the View Cart button. On this page, confirm the contents of your cart, and then click Check Out.

3. Sign in and Check out / サインインしてお会計
You will be prompted to log in or create an account, or check out as a guest. Choose the option you desire and follow the steps that appear.

4. Confirm order details / ご注文完了!
You will receive an order confirmation email after completing the checkout process. Please ensure all details are correct, and contact us if there are any problems or questions.

Shipping & Delivery / 送料・配送について

We normally dispatch orders within 2 working days except Saturdays, Sundays and public holidays after clearing payment. If we have short stock, we arrange delivery from suppliers by next working day and dispatch the order as soon as possible.

通常、ご注文は2営業日以内に発送いたします。(土、日、祝日を除く。銀行振込の場合はご入金確認後。) 在庫がない場合は翌営業日までに発注し、入荷次第発送いたします。また、商品入荷の遅延等で発送にお時間をいただく場合は、メーカーに確認後、すみやかにご連絡申し上げます。

◆Delivery within New Zealand

【FREE SHIPPING NATIONWIDE spent over NZ$40 excluding GST (= NZ$46 including GST) or more!】

(1)By NZ Post ParcelPost Tracked: 1-3 working days (It might take longer for Rural area)

NZ$5.50 up to 3kg for Urban area
NZ$9.50 up to 3kg for Rural area

(2)By NZ Post Courier with Signature: Next working day for major towns and cities
NZ$11.50 up to 3kg for Urban area
NZ$15.50 up to 3kg for Rural area

Please note that it may take longer in busy season for courier e.g. before / after Christmas & New Year holiday, Easter weekend.

For orders heavier than 3kg, please contact us at

◆Delivery overseas 日本を含む海外への配送

International Air by NZ Post: approx. 5-10 working days

Shipping fee is calculated by weight and area NZ Post set up.
Please note that no tracking number is available for a parcel less than 2kg and under NZ$250 by NZ Post.
Here is some example of the shipping fee up to 3kg for each area. Price shown is zero rated GST as shipping overseas is entitled to receive tax free.

ご参考までに3㎏までの送料をご案内いたします。(3)Zone C - Asiaをご覧ください。(送料も15%免税となり、表示の価格は免税後のものです。)

(1)Zone A - Australia
up to 0.25kg NZ$12.04
up to 0.5kg NZ$13.95
up to 1.0kg NZ$17.76
up to 1.5kg NZ$21.57
up to 2.0kg NZ$27.52
up to 2.5kg NZ$31.35
up to 3.0kg NZ$35.18

(2)Zone B - South Pacific
up to 0.25kg NZ$18.20
up to 0.5kg NZ$21.54
up to 1.0kg NZ$28.22
up to 1.5kg NZ$34.91
up to 2.0kg NZ$44.41
up to 2.5kg NZ$50.80
up to 3.0kg NZ$57.18

(3)Zone C - Asia(日本)
up to 0.25kg NZ$20.89
up to 0.5kg NZ$25.97
up to 1.0kg NZ$36.13
up to 1.5kg NZ$46.29
up to 2.0kg NZ$55.43
up to 2.5kg NZ$63.54
up to 3.0kg NZ$71.65

(4)Zone D - North America, UK and Europe
up to 0.25kg NZ$23.91
up to 0.5kg NZ$29.44
up to 1.0kg NZ$40.50
up to 1.5kg NZ$51.57
up to 2.0kg NZ$65.32
up to 2.5kg NZ$75.17
up to 3.0kg NZ$85.02

(5)Zone E - Rest of the world
up to 0.25kg NZ$25.22
up to 0.5kg NZ$31.24
up to 1.0kg NZ$43.30
up to 1.5kg NZ$55.35
up to 2.0kg NZ$70.07
up to 2.5kg NZ$80.72
up to 3.0kg NZ$57.18

Please note that;
We are not able to take a request of delivery date.
We charge NZ$12.50 for Additional Compensation Cover if the order is over NZ$250. (Postage included compensation cover for a parcel under NZ$250.)
We may separately pack & dispatch for the order over NZ$1000.
It may take longer in busy season for courier e.g. before / after Christmas & New Year holiday, Easter weekend.
We are not responsible for any delays after dispatch e.g. by weather or by problems of transportation as they are beyond our control.


Tax / 税金について

Item prices do not include tax. Taxes will be added on checkout.

Tax rates by country are listed below.
Country Tax
New Zealand GST: 15%
◆Tax Free price / 免税価格について

Orders delivered to overseas are applied Tax Free price which is New Zealand 15% GST deducted.

"NZ local price" is for orders delivered within NZ. When item(s) added to the shopping cart, you can see "Tax free" total price at the point. You will be able to confirm the final price including postage including GST at Step 4 during the order process.


ニュージーランド国内住所への発送の場合は、GST15%込の価格をご請求いたします。"NZ local price"がその価格となります。お買い物かごに入れた際には一旦免税価格での合計金額が表示されますが、ご注文手続きの中でGST課税後の合計金額が表示されます。

◆Custom & Import duty / 個人輸入と関税について

For orders delivered to overseas, you might be charged custom duty and/or import duty depends on regulation at the country






ペイパル|Mastercard,VISA,American Express,JCB
Fast and easy payment for Credit Card (Visa, Master Card, American Express, JCB and UnionPay) and PayPal!

PayPal、もしくはPayPalの決済システムを利用したVISA、Master Card、American Express、JCB発行のクレジットカードによる決済をご利用いただけます。ご注文手続き完了時にお支払い手続きが完了いたしますので、最も早く発送手続きをすることができます。



Bank Transfer within NZ

Payment by Bank deposit into our nominated bank (BNZ). Please process the payment within 7 days.
We will dispatch the order after confirmation of the payment.




Return & exchange / 交換・返品について

We take care of our goods quality. However, if you find a case below, please contact us within 7 days after receipt of delivery for exchange.

(1)When you receive Faulty or Wrong product or quantity
We will inform you how to return and send you replacement immediately. If we are not able to exchange due to out of stock, we offer to exchange into another item or full refund including shipping fee related to the item by same method of the payment.

(2)When you receive a parcel or item(s) broken during delivery
Please let us know. Also ask your local postal service to create Damage Report with all related item(s) and materials ready. Once we confirm the process, we send you replacement. If we are not able to exchange due to out of stock, we offer to exchange into another item or full refund including shipping fee related to the item by same method of the payment.
Please note that minor damage during delivery e.g. slight dent on packaging box is not included in the case.

(3)When you change your mind
We will inform you how to return and send you replacement with shipping fee to be paid by you. The item(s) must be in original condition. Please note that we are able to accept any return of Foods and skincare items due to hygiene reason.

We do not accept any return except above reasons (1) and (2). Please choose carefully.









Point system / ポイントについて

You can earn 3 points when you create an account.

You will get 1 point every NZ$50 spent (excluding postage) and use 1 point as NZ$1 for your next shopping. Points expire in 2 years from the date of issue.
We have Special discounts for membership customers on some items so please keep an eye on!

You can check your current status at My page. If you would like to use points, select "Use" at points section on Step 4 when check out.





Privacy policy / プライバシーポリシーについて

Information we received is only used for delivering the order, receiving (or refunding if applicable) payment safely, replying enquiries and informing our product information. We do not provide the information to the third party without your permission except for obligation by law or legally binding orders.

当オンラインショップでご登録いただいたお客様情報は、ご注文商品をお届けするため、お客様のお問い合わせにご回答するため、当社の商品情報等をお知らせするため等、限定的な目的のために当社によってのみ使用されます。法律や法的拘束力のある命令等による場合以外、いかなる場合においてもこの情報の 一部または全部をご本人様による事前の承諾なしに第三者に開示・提供することはありません。



System Requirements

Internet Browser

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Android 5 or higher: Chrome

Windows: Microsoft Edge, Internet Explorer 11, Firefox, Google Chrome

Mac OSX 10.10 or higher: Safari, Firefox, Google Chrome

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SSL is a data encryption system used to protect your privacy.